Monthly Archives: August 2012

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  Calling Customers Versus Text Blasting in the Philippines and Elsewhere

  Posted on August 19, 2012 by raffy in Small Business.

  The cost of the call is not just the call itself but everything about the call – your rep, the customer, the information, how productive was the call, the recording of the call, did your rep follow the script to the letter, did the call need to be transferred to the supervisor, customer not available-callback, and so on and so forth. All these compound to how big the opportunity is to close the sale versus text messaging.

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  The Art of the Sale

  Posted on August 15, 2012 by raffy in Small Business.

  A sale is not a sale until it is collected. Your customer needs a conversation, not a text message. And the best friend of a conversation will always been the telephone, next to a face-to-face encounter, of course. You need to find a technology that’s very easy to implement, very easy to use, and very easy to earn, on top of being cheap, reliable and full of features large companies use.

  Post Tagged with 24 hours, ACD, advertising, American consumer, application software, art of the sale, Australia, automatic call distribution, barge-in, business, business as usual, call center, call forwarding, call recording, call waiting, campaigns, Canada, capital assets, cloud based, computer servers, connection fees, conversation, corporation, credit card, customer, customer complaints, customer contact, customers for life, decision maker, DIY, DNC, Do Not Call, do-it-yourself, dot com bust, entry-level, Facebook, first call, GoAutoDial, half-glass full, hidden charges, idle time, internet, IP based, IT engineer, IVR, JustGoCloud, JustGoEnterprise, LAN, live monitoring, maintenance agreement, Managed Services, marketing, marketplace, message blasting, mobile phone, mover-and-shaker, networking, no contract, no deposit, no monthly subscription, no set up fee, office network, online marketing, pay as you go, PBX, phone conversation, purchase price, rules-based, sales, service, Skype, small and medium sized business, small business owner, SMB, social media, software vendor, solution, spoken word, state of the art, support, talk is cheap, technology, telecommunications, telemarketing, telephone, telephone sales, telephony, text message, the world is flat, Thomas Friedman, UK, United States, wired world, workforce
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