Tag Archives: customer contact

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  Calling Customers Versus Text Blasting in the Philippines and Elsewhere

  Posted on August 19, 2012 by raffy in Small Business.

  The cost of the call is not just the call itself but everything about the call – your rep, the customer, the information, how productive was the call, the recording of the call, did your rep follow the script to the letter, did the call need to be transferred to the supervisor, customer not available-callback, and so on and so forth. All these compound to how big the opportunity is to close the sale versus text messaging.

  Post Tagged with 100 percent recording, 24x7, all-in-one, application software, barge-in, brand, broadband, broadsheet, browser, business owner, businesses, call center, campaign, Chrome, cloud computing, cost of the call, customer contact, customers, data center costs, deposit per seat, developers, direct mail advertising, director, DIY, do-it-yourself, Enterprise version, field sales, Filipino IT company, Firefox, flier, GoAutoDial, hardware servers, headset, home-based, international standards, internet, IP based, ISO, IVR, JustGoCloud, landline, lead generation, Linux, live monitoring, local elections, long-term contract, Mac, magazine, manager, marketing, Mayan calendar, minimum-wage employees, mobile phone, monthly subscription, national elections, office-based, organizations, PBX, PCI DSS, Philippines, pre-recorded voice message, predictive dialing, premised based, prepaid, prepay, product, salaries, sales cycle, SAS70, selling, service, set up fee, sign up, small business owner, SMB, SME, SMS, social media, survey, talk is cheap, technical engineers, technology, telecom, telecom equipment, telecommunication, telemarketing, text blasting, use of computer, user-friendly, verbal communication, voice blasting, vote, web-based, Windows, worst-case scenario
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  The Art of the Sale

  Posted on August 15, 2012 by raffy in Small Business.

  A sale is not a sale until it is collected. Your customer needs a conversation, not a text message. And the best friend of a conversation will always been the telephone, next to a face-to-face encounter, of course. You need to find a technology that’s very easy to implement, very easy to use, and very easy to earn, on top of being cheap, reliable and full of features large companies use.

  Post Tagged with 24 hours, ACD, advertising, American consumer, application software, art of the sale, Australia, automatic call distribution, barge-in, business, business as usual, call center, call forwarding, call recording, call waiting, campaigns, Canada, capital assets, cloud based, computer servers, connection fees, conversation, corporation, credit card, customer, customer complaints, customer contact, customers for life, decision maker, DIY, DNC, Do Not Call, do-it-yourself, dot com bust, entry-level, Facebook, first call, GoAutoDial, half-glass full, hidden charges, idle time, internet, IP based, IT engineer, IVR, JustGoCloud, JustGoEnterprise, LAN, live monitoring, maintenance agreement, Managed Services, marketing, marketplace, message blasting, mobile phone, mover-and-shaker, networking, no contract, no deposit, no monthly subscription, no set up fee, office network, online marketing, pay as you go, PBX, phone conversation, purchase price, rules-based, sales, service, Skype, small and medium sized business, small business owner, SMB, social media, software vendor, solution, spoken word, state of the art, support, talk is cheap, technology, telecommunications, telemarketing, telephone, telephone sales, telephony, text message, the world is flat, Thomas Friedman, UK, United States, wired world, workforce
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  Free Customer Contact Telephony Software in 3 Clouds

  Posted on June 25, 2012 by raffy in About.

  GoAutoDial is giving away access to its full suite, customer contact, business call center software through its cloud offer called JustGoCloud. More than 4,000 users have signed up since launching their cloud-based solution in December 2011.

  Post Tagged with ACD, ampaign profiles, Australia, automatic call distribution, business, call center, calls, cloud, customer contact, Demian Biscocho, DIY, do-it-yourself, free, GoAutoDial, incoming, interactive voice response, internet, IVR, LAN, medium-size, outgoing, predefined reports, predictive dialing, Raffy Pekson, real-time monitoring, recording, small, SMB, telephony, UK, unlimited licenses, USA, web browser
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  At-Home Rep is Today’s Business Revolution

  Posted on June 22, 2012 by raffy in Operations.

  There are five major factors you have to consider when setting up an at-home environment for your business Reps. These have to be addressed before attempting to employ a successful at-home Rep program.

  Post Tagged with at-home reps, browser, cloud, coaching, connectivity, customer contact, customers, discipline, DSL, experience, Firefox, GoAutoDial, home environment, internet, ISP, JustGoCloud, landline, marketing, maturity, medium, mentoring, mobile phones, private cloud, public cloud, sales, service, skills, small, SMB, support, telephone, telephony, training, voice, VoIP, web, working at home
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  Welcome to the New GoAutoDial

  Posted on June 21, 2012 by raffy in About.

  Welcome to our new service offer for our customers and raving fans – our blog. No, we still haven’t decided to name our blog. Maybe, it’ll just remain as blog.goautodial.com; or we can name it something else. What do you think?

  Post Tagged with Android, bandwidth usage, blog, bluetooth, cloud application, Cloud Solution, customer contact, customers, deposit, DIY, Enterprise System, Facebook, GoAutoDial, Google, Hybrid Platform, inbound, iOS, iPad tablet, JustGoCloud, large enterprise, long-term contract, Managed Services, Open source, OpenOffice, PayPal, predictive dialing, premise-based, prepaid, private cloud, proprietary system, raving fans, set up fee, Small and Medium Business, small business owner, SMB, VoIP channel, VoIP minutes, VoIP service
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  Two Words That Best Describe the Cloud

  Posted on January 4, 2012 by raffy in About.

  When we talk of the CLOUD, there are only two words that best describes it for the end user. And please forgive our French for this.

  Post Tagged with apps, call center, cloud, customer contact, fuck hardware, GoAutoDial, hosted, JustGoCloud, SaaS, web app
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